Returns & Exchanges
At PrimePrometics, we want you to love your beauty routine, which is why we offer a 30-day satisfaction guarantee on all our pro-age products. If a formula isn't the perfect fit for your skin or style, we make the return and exchange process simple and stress-free.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to begin the process.
Select Your Preference
Choose whether you would like to exchange your item for a different shade or receive a full refund to your original payment method.
Pack and Ship
Print your prepaid shipping label, securely package your items, and drop the parcel off at any authorized carrier location.
Quality Check & Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing