Frequently Asked Questions
Everything you need to know about our pro-age beauty solutions.
When will my PrimePrometics order arrive?
Standard shipping typically takes 3-5 business days within the United States. International delivery times vary by location but usually arrive within 7-14 business days.
Are your products safe for sensitive eyes and skin?
Yes, all our formulas are hypoallergenic, pH-balanced, and specifically designed for mature, sensitive skin. We prioritize clean ingredients that nourish while they perform.
What is your return policy?
We offer a 30-day 'Love It or Return It' guarantee. If you are not completely satisfied with your purchase, contact our support team for a full refund or exchange.
Do you test your cosmetics on animals?
Absolutely not. PrimePrometics is a 100% cruelty-free brand. We never test our finished products or ingredients on animals at any stage of production.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.